Privacy policy

Last updated: 30 July 2026

In short: we collect what you type into the enquiry forms and use it only to answer you and assess your project. We do not sell it, and we do not pass it to a panel of other companies.

1. Who we are

London Garden Music Studios operates this website at https://londongardenmusicstudios.co.uk. We act as the data controller for what you send through this site. Any question about this policy can be sent through the contact form.

2. What we collect

When you submit an enquiry or quotation form we collect:

Your name, email address and phone number
Your postcode and property details you choose to share
What you tell us about the garden, the access route and the studio you want
The page you sent the form from, and the campaign or referrer that brought you here

We do not ask for bank details, identity documents or payment information through this website. Those are handled directly under a written contract once a project starts, never through a web form.

3. Why we use it, and our lawful basis

To answer your enquiry and assess your project (legitimate interests): this is the reason you contacted us.
To design, quote for and deliver the work if you engage us (contract): surveys, design work, planning applications and construction.
To meet legal obligations (legal obligation): including tax and record-keeping requirements on any project we deliver.
To understand which pages are useful (consent): analytics only, and only if you press Accept on the cookie banner.

4. Who sees it

Your enquiry is handled by the team that would design and build your studio. Submissions are stored in Google Workspace, which acts as a processor on our behalf. If your project needs specialist input, for example a structural engineer or an acoustic consultant, we share only what that work requires and tell you we are doing it. We do not sell, rent or trade your data, and we do not share it with lead aggregators or data brokers.

5. How long we keep it

Enquiries that do not become projects: 12 months, then deleted.
Project records: retained as long as UK law and our guarantee obligations require, generally six years after completion.
Analytics data: retained by Google for up to 14 months.

6. Cookies

The short version: one strictly necessary cookie remembers your consent choice, and analytics cookies exist only if you accept them. The full list, with durations, lives on the cookie policy page.

7. Your rights

You can ask for a copy of your data, ask us to correct or delete it, ask us to restrict how we use it, or object to processing based on legitimate interests. Send the request through the contact form and we will respond within one month. If you are not satisfied you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

8. Security and transfers

The site is served over HTTPS and access to enquiry data is restricted to the people who need it. Some processors, including Google, may process data outside the UK. Where that happens we rely on the safeguards those providers offer, including standard contractual clauses. No transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Changes and contact

If this policy changes, the date at the top of the page changes with it. Anything about privacy, a security issue, or a general enquiry all go through the contact page.